Responsible Gaming at 6rwn — Play Smart, Stay Safe

6rwn is committed to providing a safe, fair, and transparent gaming environment for all players across Bangladesh. We firmly believe that gambling — whether it is betting on a BPL cricket match, spinning the reels on a slot game, or enjoying a live casino table — should remain an enjoyable leisure activity conducted within limits that each individual player sets for themselves.

We recognise that a small proportion of players may develop problematic gambling habits, and we take our responsibility to those players extremely seriously. Our responsible gaming framework is not a box-ticking exercise — it is a genuine, operational system of tools, training, and support that we have built into the 6rwn platform from the ground up.

Every player who registers on 6rwn has access to the full suite of responsible gaming tools described on this page. These tools are free to use, available at any time from within your account settings, and take effect immediately upon activation. There is no waiting period, no penalty for using them, and no stigma attached to doing so.

6rwn operates an absolute minimum age policy: all players must be aged 21 or above to create an account, make a deposit, or place any wager on the platform. This policy applies without exception to all players in Bangladesh regardless of game type, payment method, or account status.

During the registration process, every new player is required to confirm their date of birth. 6rwn reserves the right to request documentary proof of age — such as a National Identity Card, passport, or birth certificate — at any stage of the account lifecycle, including at registration, prior to processing a withdrawal, or following a routine account review.

Any account found to belong to a player who is under 21 years of age will be suspended immediately. All funds held in that account will be returned in accordance with applicable procedures, and the account will be permanently closed.

• Minimum age to play at 6rwn: 21 years old
• Age verification may be requested at any point during your account lifecycle
• Accepted age-verification documents: National ID Card, Passport, Birth Certificate
• Accounts belonging to under-21 players are closed immediately upon discovery

The following tools are built directly into the 6rwn platform and are accessible from your account settings at any time. We encourage all players to explore and set personal limits before they begin playing — not after a problem has already developed.

Problem gambling can develop gradually and is not always easy to recognise — especially in the early stages. It affects people from all walks of life regardless of income, education, or social background. The following signs may indicate that gambling has moved beyond entertainment and become a problem that requires attention.

If you answered "yes" to one or more of the questions above, we strongly encourage you to make use of 6rwn's responsible gaming tools or to reach out to our support team for confidential guidance. Recognising a potential problem early is the most important step toward addressing it.

For the vast majority of players, gambling remains a fun and social activity. The following guidelines are designed to help you keep it that way. Whether you are betting on a T20 match during Eid weekend or trying your luck on a progressive jackpot slot, these principles apply equally.

• Set a budget before you play — decide in advance how much you are comfortable spending and treat that amount as the cost of entertainment, not an investment.
• Never chase losses — if you have reached your session budget, close the platform. Losses are a normal part of gambling; chasing them almost always leads to larger losses.
• Take regular breaks — use the reality check feature or simply set a timer on your phone. Standing up, stretching, and stepping away from the screen for 15 minutes can reset your perspective significantly.
• Do not gamble under the influence — alcohol, certain medications, or extreme emotional states (anger, anxiety, grief) significantly impair decision-making and can lead to unplanned spending.
• Balance gambling with other activities — a healthy lifestyle includes diverse interests. If you find that gambling is crowding out other hobbies, social events, or responsibilities, this is a signal worth paying attention to.
• Keep gambling separate from your finances — use a dedicated budget for gambling that is distinct from money set aside for bills, savings, family needs, and other essential expenses.
• Understand that outcomes are random — all casino games and most sports betting outcomes involve a significant element of chance. There is no system, strategy, or sequence that can reliably overcome the house edge over the long term.
• Use the tools available to you — deposit limits, session limits, and loss limits are not just for people who already have a problem. Using them proactively is the mark of a confident, in-control player.

If you are concerned about your gambling behaviour — or about the gambling behaviour of someone you care about — the 6rwn support team is here to help. All responsible gaming enquiries are handled with complete confidentiality and without judgement.

There are two ways to reach our responsible gaming support team:

• Live Chat: Available 24 hours a day, 7 days a week from within the 6rwn platform. Our support agents are trained to assist with tool activation, account management, and to provide a compassionate first point of contact for any player in distress.
• Email: Send a message to support at 6rwn.onl with the subject line "Responsible Gaming" and a member of our team will respond within 30 minutes during peak hours (10:00–22:00 BST) or within 2 hours at other times.

When you contact us regarding responsible gaming, our team can immediately action any of the following on your behalf:

• Activate a deposit limit, loss limit, or session time limit on your account
• Initiate a time-out period (24 hours to 30 days)
• Process a self-exclusion request (6 months to permanent)
• Provide information about external support organisations available in Bangladesh
• Arrange for a temporary account suspension while you seek further guidance